Terms of Use

These terms are an agreement between you and Pioneers of Intelligence Ltd, which operates Neuvix. Creating an account, signing in, or using any part of the service means you accept them. If you use Neuvix on behalf of a company, you confirm you are able to bind it, and "you" then means both of you.

Four other pages are part of this agreement and are written to be read: the Privacy Policy, the Acceptable Use Policy, the Cookie Policy, and Billing, Credits & Refunds. Where a specific page and this one describe the same thing in different words, the more specific page is the one that describes what actually happens.

These terms are published in several languages. If a translation and the English text disagree, the English text is the one that governs.

Neuvix is a creative studio that runs generative models on your behalf. It produces images, video, speech, music and text, holds a character or a brand identity steady across a set of work, drafts and schedules posts to social accounts you connect, runs and reports on advertising, and exposes the same capabilities through an API, a CLI and an MCP connector.

Neuvix does not build the underlying models. Every generation is executed by a third party model provider we select and pay for, and the model picker in each workspace names the engine behind every option it offers. The roster changes as models are released and retired.

Some features act on their own once you start them: the automation agent researches, writes, generates and schedules across many steps. Anything it does, it does as you and on your account, and it spends your credits doing it.

You must be at least 18 years old and legally able to enter into this agreement. Neuvix is not built for children and is not offered to them.

You may not use the service where doing so would break sanctions, export controls, or the law that applies to you.

An account belongs to one person. Do not share your sign in, sell your account, or pass it to someone else. A company can hold an account, but a named human is still responsible for it.

Give accurate details when you register and keep them current. A working email address matters more than the rest of it: password resets, security notices and receipts all go there.

You are responsible for what happens through your account. Use a password you use nowhere else, turn on two factor authentication, and treat API keys and recovery codes as the credentials they are. Tell us promptly if you think someone else has access.

We can end sessions, revoke keys and disconnect linked accounts when we have reason to believe a credential is compromised or is being abused. Where we do that to your account, we will tell you.

The Acceptable Use Policy is the detailed list, and it is short enough to read. In summary: nothing unlawful, nothing sexual involving minors, nobody's face or voice without their permission, no passing generated media off as a real recording, no harassment, no reproducing work you have no right to use, and no attacking the service or the safety systems of the models behind it.

Breaking those rules can cost you the content, the feature, or the account, depending on what was done and whether it looks like a mistake or a pattern. The Acceptable Use Policy sets out what enforcement looks like and how to appeal it.

Your prompts, uploads, source files and the media you generate are yours. Uploading something to Neuvix does not transfer ownership of it to anyone, and we claim no ownership of your output.

You give us the narrow permission we need to run the service for you: to store what you upload, to send it to the model provider that executes the request you asked for, to render and transform it, to show it back to you, and to publish it to a connected account when you tell us to. That is the whole of it.

That permission does not extend to anything else. It is not a licence to publish your work, to sell or syndicate it, to show it to other users, or to train a model on it. It exists to carry out your instructions and it ends when you delete the content.

You may use what you generate, including commercially, as long as your account is in good standing and the material does not break the Acceptable Use Policy. The Licenses page covers the detail, including the third party model terms that apply alongside ours.

You are responsible for what you make and what you do with it. You need the rights and permissions for what you upload, and you need to check the result before you publish it, run it as an advertisement, or make a decision on it.

We do not use your prompts, uploads, generated media, chats, documents, brand material or connected account content to train, fine tune or evaluate any AI model. Not ours, not a provider's, not anyone's. This is a commitment, not a setting you have to find and switch off.

We do not sell your content or your personal data, we do not rent it, and we do not share it with anyone to advertise to you or to anyone else.

What we do is send a request to the model provider that runs it, carrying the content that request needs and nothing about who you are. Those providers process it under their own terms, which we take into account when we choose them. Their terms are linked from the Licenses page.

There is one place where the word training appears in the product, and it means something different. A character model is trained from images you supply, for your account, so your character stays consistent across a set of work. It is never used to generate for anyone else, and it is deleted when you delete the character or the account.

To keep the service running we look at operational signals: how often a model fails, how long a render takes, what a request cost. That is measurement of the machinery. It is not training, and it does not involve reading your work.

Generated output can be wrong, incomplete, biased, or very close to something a model produced for somebody else. Nothing here promises that an output is unique, that it infringes nobody's rights, that copyright will protect it, or that a platform or regulator will accept it.

Look at the result before you use it. Output is not professional, medical, legal, financial or safety advice, and a generated statement of fact is not a fact.

A model or a safety system can refuse a request that these terms would otherwise allow. That happens, it is outside our control, and a run that is refused or fails is not charged.

Everything that costs money on Neuvix is paid in credits. What a run costs depends on the model and on what you asked it for, and the composer shows you the price of the run you have configured before you start it.

A run debits an estimated maximum when it starts. When the provider reports the real cost, the difference comes back to your balance. That is why a balance can dip during a long render and recover when it lands.

A run that fails is refunded in full, automatically. A run that succeeds is charged, whether or not the result was the one you were hoping for.

Credits are a prepaid unit of service, not money and not a stored value instrument. They cannot be converted back into money, transferred to another account, sold, or given away, and credits you have spent are not refundable. Unspent credits are refundable only in the narrow cases set out in Billing, Credits & Refunds.

We can correct a balance that is wrong in either direction: an amount granted twice, a run that charged after it had already failed, a promotional grant given in error. Corrections are recorded in the ledger behind the Billing page, where you can see every movement.

A plan is a prepaid period. Buying one grants its credits immediately and opens the period it covers, which is thirty days for each month you bought.

Nothing renews by itself. We do not store your card, no plan rebills, and there is no recurring charge to cancel. When a period ends it simply ends, and if you want another one you buy another one.

Buying again while a plan is still running extends it from the date it was already due to end, rather than throwing away what you paid for.

Credits granted by a plan do not expire. They stay on the account when the period ends and remain yours to spend.

What a plan includes, and any limit or priority attached to it, is what the Billing page shows at the moment you buy. Those can change for future purchases, never for a period you have already paid for.

A pack is extra credits bought on top of a plan rather than instead of one. Packs carry two rules, and both are shown at checkout.

Pack credits are valid for 90 days from the day the payment settles. Whatever is left at the end of that runs out, and expired credits are not refunded or reinstated.

Pack credits can only be spent while a paid plan is active on the account. Any paid plan will do. With no plan active they sit there unspent, and their own deadline keeps running while they wait.

Payments are taken by a payment provider, not by us. Neuvix never receives, sees or stores your card number: the provider handles the payment and returns only the result of it.

Which provider you pass through, and which currency you are charged in, depends on where your account is served from. The checkout tells you both before you commit, and the amount shown there is the amount taken.

A purchase is credited when we confirm it with the payment provider directly, rather than trusting the page you were sent back to. Credits normally appear within a minute or two. If you were charged and they have not, that is a fault and we will fix it.

Prices are shown inclusive of any tax the gateway applies at checkout. Any tax you owe on your own side, including business taxes on what you do with the service, is yours to handle.

A payment that is declined, abandoned or reversed grants nothing. If credits were granted and the payment is later reversed, we can remove them again.

A purchase is refunded when you were charged twice for the same order, when you were charged for an order that never completed, when we could not deliver what you bought because of a fault on our side, or when the payment was not authorised by the account holder.

Outside those cases, purchases are final. Spent credits are not refundable, a generation that ran and returned a result was delivered even if you did not like it, and expired pack credits are gone. Change of mind is not a refund reason.

Billing, Credits & Refunds explains how to ask, what to include, and what happens if you go to your bank before you come to us. Refunds go back to the original payment method, and how long they take to appear is set by your bank rather than by us.

Where the consumer law that applies to you gives you a stronger right than this section does, that law wins and nothing here takes it away.

The advertising features spend real money with an advertising platform, and that money is separate from credits. A budget you approve is paid to the platform on the terms you set, and once it is committed we cannot recall it.

You are the advertiser. The platform's policies apply to your campaign, the platform decides whether to run it, and a campaign it rejects or stops is between you and them. We do not refund advertising spend that has already been committed or delivered.

You can connect Facebook Pages, Instagram, YouTube, TikTok and advertising accounts so Neuvix can publish and report on your behalf. Connecting one gives us the access that platform grants for the things you asked for, and nothing more.

Those platforms have their own rules, their own enforcement and their own uptime. A post they reject, an account they restrict, or an API they change is theirs, not ours.

A scheduled post or an automation acts as you, on your connected account, and you are responsible for what it publishes. You can disconnect any account at any time from its settings, which stops us from using it and deletes the credential we hold.

Programmatic access exists and is part of the same account. Requests through it obey the same rules and spend the same credits as the same work done in the interface.

An API key is a credential. Keep it out of client side code and public repositories, and revoke it from settings the moment it leaks. Usage on a leaked key is still usage on your account.

Rate limits apply and can change. Do not resell access, do not route another product's users through your key, and do not use the API to reconstruct the service or to scrape it.

You can download everything the live service holds for your account, as a machine readable file, whenever you want, from Account data settings. You do not need to ask us for it.

You can delete your account yourself from that same screen. It is not a request that we review, there is no retention team to talk you out of it, and no email exchange is required. Confirm it and it happens.

Deletion removes your profile, your sign in credentials, your two factor secrets, your API keys, your connected account credentials, and your work: projects, prompts, generations, chats, documents, uploads, characters, voices, moodboards and community posts. Stored media is queued for erasure from our storage and, where a provider supports it, from theirs.

What stays is the accounting: payment records, the credit ledger and security and audit entries, held against an anonymised placeholder with your identity stripped out of it. We keep those because we have to be able to reconcile money and answer a dispute, and they no longer point at a person.

Deletion is blocked while a payment is still pending, while a generation is still running, or while an advertising campaign is still live, because each of those would otherwise finish against an account that no longer exists. Finish or cancel them and the deletion goes through.

Anything already published to a social platform belongs to that platform. Deleting your Neuvix account does not delete a post from Instagram. Delete it there, and revoke the app's access in that platform's settings.

We can limit, suspend or close an account to protect people or the service, to comply with the law or a provider's requirements, to deal with non payment or a reversed payment, or in response to a serious or repeated breach of these terms.

Where the situation allows it, we will tell you what the problem is and give you a chance to fix it before it goes that far. Some breaches do not allow it, and those we act on immediately.

Credits are not refunded when an account closes, whether you closed it or we did. Spend what you have bought before you go.

Features, models, providers, limits and prices change. Models get retired by the companies that run them, sometimes with little warning, and a workspace can lose an option it had last week.

The service can be interrupted by maintenance, by a provider outage, or by something outside our reasonable control. We do not promise a level of uptime unless we have signed a separate agreement with you that says otherwise.

The service is provided as it is and as it is available. Beyond what we have actually promised here, we do not guarantee that it will be uninterrupted, that it will suit a particular purpose, or that output will be free of error.

Keep your own copies of work that matters to you. Download what you need rather than treating the library as an archive of record.

To the extent the law allows, our total liability to you for any claim connected with the service is limited to what you paid us in the twelve months before it arose, and we are not liable for lost profits, lost data, lost opportunity or indirect loss.

None of that applies where the law does not allow it. Liability for fraud, for death or personal injury caused by negligence, and any other liability that cannot legally be limited, is not limited here.

This agreement is governed by the laws of the Emirate of Ras Al Khaimah, United Arab Emirates, and the courts there have jurisdiction over a dispute about it. This does not remove a mandatory consumer protection you have where you live, or take away your right to bring a claim in your own courts where the law gives you one.

If something goes wrong, write to us first. Most of what reaches a formal process was a billing question or a misunderstanding that could have been settled in a day.

These terms change when the service or the law changes. The effective date at the top of this page moves with every change, so you can tell at a glance whether you are reading the version you agreed to.

A change that materially affects your rights is announced in the product or by email before it takes effect. Continuing to use Neuvix after that means the new version applies to you. If you would rather not accept it, delete your account, which you can do at any moment without asking anyone.

Questions about these terms, and formal notices, go to the address below. Support questions are faster through the Support page.

Operator

Pioneers of Intelligence Ltd

Email

support@neuvix.io

Notice address

Office A, Innovation City Business Centre, RAK BANK ROC Office, Ground Floor, Al Rifaa, Sheikh Mohammed Bin Zayed Road, Ras Al Khaimah, United Arab Emirates